We take pride in crafting high-quality artisanal jewelry and home decor. Your satisfaction is important to us, and we want you to love your purchase. Please review our policy below regarding returns, refunds, and exchanges.

1. Handcrafted Product Variations

Because each of our pieces is individually handcrafted, slight variations in color, texture, size, and appearance are natural and expected. These unique characteristics are a feature of handmade items and are not considered defects.

2. Return Eligibility & Timeframe

We offer returns for store credit or refund under the following conditions:

• Return requests must be initiated within 14 days of delivery (based on Canada Post tracking confirmation).
• Items must be unused, unworn, in their original condition, and in their original packaging.
• Proof of purchase (Order Number) is required for all return requests.

3. Non-Returnable Items

For hygienic and operational reasons, the following items are final sale and cannot be returned or exchanged:

• Earrings (due to health and hygiene standards).
• Custom or personalized products.
• Clearance or sale items.

4. Damaged or Defective Items

If your package arrives damaged during transit or an item is defective, please contact us within 24 hours of delivery via our Contact Us page. Please include your Order Number along with clear photos of the damage and outer packaging so we can resolve the issue promptly.

5. Return Shipping Costs

• Buyers are responsible for paying all return shipping costs unless the return is due to a mistake on our part or a defective item.
• We strongly recommend using a trackable shipping method (such as Canada Post tracked parcel), as we cannot issue refunds for items lost in transit.
• Original shipping charges are non-refundable.

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed via **Interac e-Transfer** (or issued as store credit) within **3 to 5 business days**.