FAQs

FAQs

How Do I Pay for My Order?

To keep our operational costs low and pass savings on to you, we accept payments exclusively via Interac e-Transfer.

Step-by-Step Payment Instructions

  1. Complete your checkout process on our website to generate your Order Number.
  2. Check your email inbox! You will immediately receive an order confirmation email containing our e-Transfer payment email address and step-by-step transfer instructions.
  3. Log in to your online banking portal or mobile banking app.
  4. Send an Interac e-Transfer for the exact order total to the email address provided in your confirmation email.
  5. In the e-Transfer Message / Memo field, you must include your Order Number (e.g., Order #1042) so we can match your payment to your order.

Payment Window & Order Hold

Items in your order are reserved for 24 hours after checkout.

If e-Transfer payment is not received within 24 hours, your order will be automatically cancelled, and the items will be returned to inventory.

Once your e-Transfer is accepted and confirmed by our team, your order status will update to "Processing," and we will begin preparing your Canada Post shipment!

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